Prices start at a very reasonable $11.99 per bottle with nearly 30 wines available, at the time of writing, for less than $15.00. The positive reviews are flowing on Trustpilot with most people commenting about the quality and taste of the wines and the excellent customer service. All in all, Naked Wines' customers seem to be wild about their wines and the company. Especially, as Naked Wines' staff are quick to offer either a refund or redelivery to suit the customer, if there's a problem. The other popular complaint is about delivery, which, given that delivery is provided by a separate company who are nothing to do with Naked Wines, seems unfair. However, both happy customers and Naked Wines staff are keen to point out that the information on the subscription is on the original offer and on a leaflet in the first box of wine, so this one does seem to be a case of not reading what they were getting. Most people who are unhappy tend to complain about being signed up for a monthly subscription that they didn't know about. Looking at Trustpilot as an example, Naked Wines has almost 2,500 reviews, with a satisfaction rating of 73% (Excellent) and only 12 % finding the company to be Poor or Bad. People who love wine and want to broaden their exposure to smaller, unique wineries But with good quality wines and great prices, we think they'll stick around for a long time to come. The company has done particularly well in the pandemic with home delivery of delicious wines guaranteed to be a hit when we couldn't leave home for our entertainment. Wine Genie will help you select the right wine for you, and they are investing in tech, such as chatbots, to improve customer service. You can purchase with their app on your phone, just as you can on the website, and with the pandemic, Naked Wines has innovated to offer virtual wine tasting via Zoom. As you buy and rate your wines, you're teaching the site to remember your choices and narrow down recommendations, so you get more of what you want and less of what you don't. While the site itself might look simple, behind the scenes there's a lot going on. Rather than buying wine from "super producers" to offer to their clients, Naked Wines focuses instead on independent wineries, giving them the funding they need to focus on great winemaking, as well as the distribution and regular income they need to thrive. Founded in the UK in 2008, Naked Wines has since made its way to Australia and the US. What makes Naked Wines unique is how they operate.
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